Turns out they were not. My first order I ordered two frames and entered my prescription incorrectly on my second frame and before they completed my order they reached out to confirm the prescription. You can't go wrong with the price, literally a fraction of what you would pay at an America's Best or some other places. BBB accredited since 2/26/2010. The overall rating of the company is 2.7 and consumers are mostly neutral.. Optical Equipment in Novato, CA. Cant wait my dUghter lost her glasses and needs them asap!Love your glasses! BBB Business Profiles generally cover a three-year reporting period. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. My friend Boomer told me I should give them a try so I decided to snag two pairs - Kyoto and Morning. A free inside look at company reviews and salaries posted anonymously by employees. Share your voice on ResellerRatings.com Business Profile Since 2006, this retailer has offered affordable in-house eyeglasses. Such an easy site to get glasses. Read more. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Claim Share Print. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. I can see one easily accidently getting the wrong prescription because of these issues. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Average of 323 Customer Reviews Looking for more information? Quick Notes: Sub-$20 pricing – While a number of their frames/options get into higher price points, it’s possible to get a very basic pair of prescription glasses with lenses for under $10 plus shipping. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. Do you agree with Eyebuydirect’s star rating? Prices are great as well. eyebuydirect has always been my favorite place to get glasses, super easy to navigate and very affordable. With pioneering creativity, coupled with our global resources, we deliver excellence to our customers and business partners.Investing heavily in state-of-the-art machinery and transformational training approaches, everything we produce from qualityprescription lenses to innovative optical frames, is characterized by an absolute commitment to excellence and unbeatable value.As one of the Optical Industry's…, International Association of Better Business Bureaus. Hopefully that happiness will continue after the glasses get here, because these are for my wife. Definitely recommend :) never disappointed! A good friend of mine recommended this to me. Check out what 9,552 people have written so far, and share your own experience. Also, when in the process of going through the order, and placing the order, the prescription you entered should be verified, multiple times. Easy to use site with a wide variety of frame choices. Trust me, I just ordered my eighth pair. the one time I had to use the warranty they were very helpful. EyeBuyDirect.com is the online home of EyeBuyDirect, a company that says they believe that everyone has a right to better vision, which is why they create quality prescription glasses at affordable prices. Eyewear, Write a Review. Love this site but ran out of my frames after I put them in my cart. Check out EyeBuyDirect here: www.eyebuydirect.com Use my code SOFIE20 to get 20% off your frames! Do you want to buy glasses from EyeBuyDirect? All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Potentially easy to make a mistake, when entering the prescription. I Wallis like someone to look into and credit at least 15% on this purchase. The prescription doesn't seem to save the progressive ADD numbers. Recent recommendations regarding this business are as follows: "Do not buy from this company. Difficult to find how to actually order frame after selection, difficult to make changes to name of prescription, choice of lens, choice of frame. BBB remains operational and focused on serving our business community. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Definitely recommend!! It comes right after some EyeBuyDirect details! They have gone above and beyond for me even when I wasn’t asking them too. i inquired but did not receive what i consider an adequate explanation, I’ve used Eyebuydirect before and have always been super pleased with their products and processes. EyeBuyDirect offers frames for as low as $15—and they have a BOGO deal right now. They offered a smudge-proof coating that I love. I definitely recommend... just remember, if you wear progressives, it may take a little time to get used to them. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Access the headquarters listing for EyeBuyDirect, Inc. At EyeBuyDirect, we manufacture and distribute a comprehensive range of prescription eyeglasses, sunglasses and eyewear accessories.Founded in 2005, EyeBuyDirect operates EyeBuyDirect.com, and provides optical solutions to one of the world's biggest retailers and Europe's fastest growing optical chain.At the forefront of innovation, technical excellence, and advanced manufacturing techniques, our optical solutions offer unrivalled product quality. BBB remains operational and focused on serving our business community. 9.9 Overall Score. Eyebuydirect, we CAN handle the truth. I have been getting my glasses from here for over 2 years now. Eyebuydirect Overview. Eyebuydirect Overview. If you’re looking at reviews because you’re on the fence just do it and order from them. The overall rating of the company is 2.7 and consumers are mostly neutral.. EBD’s online optical store is a far easier (and much less soul-sucking) task … Eyebuydirect Reviews and Complaints @ Pissed Consumer Page 2 It’s tidy and it works, but getting from point A to point Buy is a rocky road. Very excited to get my prescription sunglasses . Eyeglass Suppliers in Bethesda, MD. Lots of selections and really cheap! Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 38 of 573 in Medical Supplies and Equipment category. Positive EyeBuyDirect Reviews on BBB. I have to re-enter that every time. See BBB rating, reviews, complaints, request a quote & more. Get Accredited Login Welcome to BBB Northwest + Pacific. Final Thoughts on this EyeBuyDirect Review. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Have told everyone about you guys!!! Except, EyeBuyDirect is the real deal. See BBB rating, reviews, complaints, & more. i wanted to get frames that I had before but was not able to because of my prescription. Luckily there's so many styles. Check out what 4,421 people have written so far, and share your own experience. Easy to navigate site but lots of hidden fees. I entered it and it too did not work. 5 EyeBuyDirect reviews. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. BBB Business Profiles may not be reproduced for sales or promotional purposes. Very frustrating website. Thx. Eyeglass Suppliers in Austin, TX. Always great quality and sturdy. EyeBuyDirect review: Simple site. About EyeBuyDirect. I recommend you to everyone who comments on my glasses out in public. Jury still out on the glasses themselves, but the ordering process was good. Looking forward to your new 2 day shipping!!! Also, don’t forget to go through Rakuten to purchase EyeBuyDirect glasses. Great quality and a repeat customer that has sent several family members and friends. By Aline Peres Martins. Business Profile. Very easy and efficient to use this website. Eyebuydirect is amazing, their customer service is second to none. #1 EyeBuyDirect chevron_right. Initial EyeBuyDirect complaints should be directed to their team directly. Had trouble yesterday downloading photo but no problem today. Do you agree with Eyebuydirect’s star rating? Looking for more information? Eyebuydirect Overview. | Read 21-40 Reviews out of 9,552 This $15 Hair Straightener Has More Than 3,000 5-Star Reviews. I fell and one of the lenses shattered. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. When the glasses get here we will write another review and submit it. | Read 81-100 Reviews out of 4,421 If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below. I needed to order by EOY so I placed order. eyebuydirect has always been my… go to place for eyeglasses. But any time one didn’t work out or I had a question about my order the customer service representatives got back to me super fast and were amazingly helpful. However, with a little time, I have gotten used to them. I've bought from Zenni before. © 2021 Trustpilot, Inc. All rights reserved. Terrible Customer Service. Thanks, Only the latest review will count in the company's TrustScore. I highly recommend EYEBUYDIRECT to anyone that wants good glasses at a good price. I've filed a complaint with BBB and Payne has been less than truthful in its response. Location of This Business7315 Wisconsin Avenue, Suite 420E, Bethesda, MD 20814Email this Business, Headquarters2801 S Ih 35 Ste 170, Austin, TX 78741-5516, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. December 15, 2020. The financing options is a big lie. excellent service from production and customer service. Access the headquarters listing for EyeBuyDirect, Inc. here. Better Business Bureau ... EyeBuyDirect, Inc. Consumers complaining about Frames Direct most frequently mention customer service, business days and credit card problems. Frames Direct has a consumer rating of 1.94 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. I work as a client services representative and am very picky with these things and have had nothing but great experiences with eyebuydirect. Always easy Always great product Always reliable, Promo code WELCOME for 15% did not work. The frames are great and have held up well, the lenses have been great. 83 ‘GlassesUSA.com’ Reviews. I’ll be interested in seeing if these negative reviews live, or get suppressed. Read real customer ratings and reviews or write your own. Better Business Bureau ... At EyeBuyDirect… This was my first time buying glasses online. | Read 101-120 Reviews out of 4,421 Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. EyeBuyDirect has a consumer rating of 4.7 stars from 124,746 reviews indicating that most customers are generally satisfied with their purchases. Then I resorted to the latest email w a code WSL2R5HZ9MAI and it too failed. I’m very happy with my EyeBuyDirect purchases. Many positive EyeBuyDirect reviews on Better Business Bureau highlight great communication, speedy delivery, and drastically low prices as the best features of ordering discount eyeglasses online. EyeBuyDirect is an online shop for cheap glasses. EZ PZ, Great selection of styles and price! Annoyed they have a lot of hidden fees and try to upcharge on shipping on every page in checkout. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Deals; If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. EyeBuyDirect Reviews ( 4 Reviews ) Website: www.EyeBuyDirect.com . Sort Reviews By: Nestor H. 1 Review . 49,106 reviews for EyeBuyDirect.com, rated 4.44 stars. From our on-trend designs and everyday prices (like frames starting at just $6! the price is always reasonable and great selection. Have ordered many pairs of glasses and never disappointed. Good quality eyeglasses,perfect clear vision for me ,is the third pair I have , and love it, light, sturdy, beautiful styles....easy to navigate in the website and delivery fast and secure. Since 2006, this retailer has offered affordable in-house eyeglasses. BBB reports on known marketplace practices. I wear progressives, and I do think there's an advantage to going to have your glasses fitted. BBB accredited since 8/11/2014. The overall rating of the company is 2.7 and consumers are mostly neutral.. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. BBB Business Profiles are subject to change at any time. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 179 reviews.. Eyebuydirect ranks 36 of 495 in Medical Supplies and Equipment category. Do you agree with Eyebuydirect’s star rating? If what you really wanted was the review with the pics, no need to fear. Get Accredited Business Login Scam Tracker. No way to just re-order last pair with updated prescription.Try on option is good, prices are pretty good, delivery time if accurate is very good. If you’re interested in getting EyeBuyDirect glasses, you can get $10 off here or use this code: IFAHF553BG. For example, one EyeBuyDirect review from user John T. says: Very impressed by service and quality. I added negative reviews for both the Cottage and Olii products. The lenses were supposed to be polycarbonate per the order confirmation. See BBB rating, reviews, complaints, request a quote & more. See BBB rating, reviews, complaints, & more. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Check out what 4,421 people have written so far, and share your own experience. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. I will definitely be buying from them again this year. But, I found the frames I've always wanted right here. Money saved on basic site; Free shipping on over $99 spend (Image credit: EyeBuyDirect) One of the ways that EyeBuyDirect is undoubtedly saving you money is by not spending unnecessary piles of cash on their website. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. For now, it looks good and we are happy. It said ‘Thats ok you can use the code MS15 for 15% off’. As a matter of policy, BBB does not endorse any product, service or business. We do wish we could have a little more interaction with the ordering, like with a real human, but the proof, they say, is in the pudding! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 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